Privacy Policy

1. Introduction

Welcome to the ADON CLEANING LTD Privacy Policy. We are dedicated to maintaining the trust and confidence of our visitors to our website and customers who use our cleaning services in Coventry. This policy details when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others, and how we keep it secure and compliant with UK data protection laws.

2. Information We Collect

ADON CLEANING LTD collects various types of information to provide and improve our services, including:

• Personal Identifiable Information: When you request a quote, book a service, or contact us, we may collect your name, email address, phone number, and physical address.
• Service-Related Information: Details about the cleaning services you require, property specifics, and any special requests that help us tailor our offerings.
• Payment Information: For processing payments, we may collect billing details. However, we do not store full credit card details on our servers; these are processed securely by a third-party payment provider.
• Website Usage Data: We automatically collect information about how you interact with our website, such as IP address, browser type, pages visited, and time spent. This helps us understand user behaviour and improve site functionality.

3. How We Use Your Information

Your data is used for legitimate business purposes, including:

• To provide and manage the cleaning services you have requested.
• To communicate with you regarding your bookings, quotes, or inquiries.
• To process payments for services rendered.
• To improve our website, services, and customer experience by analyzing usage patterns.
• To comply with legal obligations and enforce our terms and conditions.
• For internal record keeping and administrative purposes.

We will not sell, distribute, or lease your personal information to third parties unless we have your explicit permission or are required by law to do so.

4. Data Security

ADON CLEANING LTD is committed to ensuring that your information is secure. We have implemented appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Our measures include:

• Secure Socket Layer (SSL) technology to encrypt data in transit.
• Access controls and internal policies to prevent unauthorised access to our systems.
• Regular review of our data collection, storage, and processing practices.

While we strive to protect your data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

5. Your Rights

Under UK data protection law, you have several rights regarding your personal data:

• Right to Access: You can request copies of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete information.
• Right to Erasure: You can ask us to delete your personal data in certain circumstances.
• Right to Restrict Processing: You can request that we limit the way we use your data.
• Right to Object to Processing: You have the right to object to our processing of your data, including for direct marketing.
• Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the details provided below.

6. Use of Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

• Strictly Necessary Cookies: Essential for the operation of our website, enabling core functionalities like security, network management, and accessibility.
• Analytical/Performance Cookies: These allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works.
• Functionality Cookies: Used to recognize you when you return to our website, enabling us to personalize our content for you.

You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

7. Contact Information

If you have any questions or concerns regarding this Privacy Policy or our data protection practices, please do not hesitate to contact us:

This Privacy Policy was last updated on 25th May 2024.